Stock code：834212

     The customer calls, assigns to the extension number of an agent, and then the agent talks with the customer. We identify the conversation between the agent and the customer, and then push it to the agent's computer for real-time display.

Application industry: local tax hotline, mayor hotline 12345, 12315, mobile 10086... (government, telecom operators, finance...)

Application purpose: improve service quality, service process traceability, operator evaluation and promotion

Technical means: Yihang parallel recording system + online ASR identification

Features:

Recording inquiry, recording and listening, third-party collaboration: such as task assignment, traffic assessment, performance inquiry, skill assessment, case sharing, report statistics, information exchange and system management, etc.

Features:

Support: Relay/Optical/IP access, refer to the introduction of Yihang parallel line recording system

Application scenario: call center (smart agent assistance, auxiliary work order entry, online service warning, business process assistance, customer service quality inspection, etc.)